Right of Withdrawal

Consequences of withdrawal

Right of Withdrawal

Model Withdrawal Form

 

Right of Withdrawal (Download as PDF)

Withdrawal




Consequences of withdrawal

If you revoke this agreement, all payments that we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), must be repaid to you by us without delay and at the latest within fourteen days from the date on which the notification of your revocation of this agreement has been received by us.
For this we use the same payment means that you have used for the original transaction, unless it was expressly agreed otherwise; in no case will you bear charges because of this repayment.
We can refuse the repayment until we receive the goods or you provide the proof to us that you have returned the goods, whichever is the earlier date.
You must immediately send the goods back to us and in any case no later than within fourteen days from the date on which you inform us about the withdrawal of the agreement.
The period is retained if you dispatch the goods before the period of fourteen days is expired.
The direct cost of returning the goods must be borne by you.
If the goods cannot be sent normal with the mail due to their nature, we will bear the cost of returning the goods.

The exclusion of the right of revocation

The right of withdrawal does not apply to contracts for the supply of goods, which are not prefabricated and for their preparation an individual choice or decision by the consumer is essential or the relevant good is clearly fitted to the personal needs of the consumer, and for the supply of goods, which can spoil quickly or whose expiration date would be too quick exceeded.




Model Withdrawal Form

Our model withdrawal form as PDF document: DOWNLOAD
Our online model withdrawal form: ONLINE-FORM

To open the downloadable PDF-files, you need an additional program such as the Adobe Reader, which you can download online for free. The current version of the Adobe Reader you can find here.